When you share a link on Facebook their system does its best to pull in all the information it can to create a styled post on your Facebook wall.
Sometimes, they are simply unable to fetch the image. This could be because one wasn't available when Facebook first looked at the shared URL, because the property was made active before completing all the property details and adding images.
Or it could be as simple as Facebook timed out trying to find an image.
Thankfully Facebook knows this struggle and has created a nifty little tool to fix up the issue.
First of all delete the shared post on Facebook that the image didn't load for
Next thing is to copy the property URL that was originally shared on Facebook (typically the property URL on your own website)
Now head to the following link (which is Facebooks debugger tool): https://developers.facebook.com/tools/debug/
Paste the property URL into the field shown below and select Debug
Occasionally it doesn't work the first time, and you'll need to hit Scrape Again a couple of times for it to load in the image.
Once you see an image displayed in the preview, your link is now ready to be re-shared to Facebook.
If you have an automation setup in Eagle Software to share your properties to your Facebook via Zapier and you are finding a lot of them get shared without an image, set a wait rule to your Zap, to wait for an hour before posting it on Facebook, so by then all the correct information would have been loaded.
We also recommend only activating a property AFTER you have put all the required information and images into Eagle Software to avoid this error and other portal errors.
For any further assistance with this please contact our Eagle Support Team;
P: (03) 9016 0444 E: [email protected]