Here at Eagle, we provide a variety of different methods for communicating with your Eagle Contacts. Some of these communications, including email and SMS campaigns, property alerts, and inspection alerts, are sent automatically and can be managed via a contact's subscription settings (accessible through the 'contacts' tab in the CRM sidebar). All of these subscriptions are enabled by default- to unsubscribe a contact from bulk communications, property alerts, or inspection alerts, navigate to the appropriate contact's page and click on 'Edit This Contact'.
Once you've entered the Edit This Contact section, scroll down until you reach a series of check boxes labelled 'subscribed'.
The options provided here are all selected by default, and can be used to manage a contact's communications as follows:
Receive newsletters/bulk emails: Deselecting this box will cause this contact to stop receiving all bulk email communications, including newsletters and campaigns. They will still receive automated and individual emails.
Receive property alerts: All contacts that are included in the 'property alerts' group receive an email for each new listing that matches their preferences. Deselecting this box will disable these alerts, while leaving other contact settings intact. (More information on contact preferences and property alerts can be found here.)
Receive SMS messages: Deselecting this box will unsubscribe the contact from all bulk SMS communications, including marketing campaigns. You can still send the contact an SMS message directly from the contact record, and they will still automatically receive bulk email communications, as well as automated SMS.
Property Notifications for (listing address): This checkbox automatically becomes ticked/enabled whenever the contact first interacts with a particular listing. For example, when Eagle records them as having made an enquiry, attended an inspection or made an offer.
If selected, all enabled property-related automations will trigger to email and/or SMS the contact, such as to notify them of a property price reduction, an offer received or when the property is sold.
If deselected, the contact will no longer receive email or SMS notifications from property-related automations.
Please note:
This change will only apply to the listing address shown next to the check box
For certain contacts, this Subscribe option will not be present, as it only appears whenever the contact interacts with a particular listing.
Do not contact: When this checkbox is ticked, the contact will be unsubscribed from all communications. The only communications the contact can receive are those sent manually by a user. If a contact with 'do not contact' enabled subsequently enquires on or inspects another property, the Property Notifications will be enabled for that property only.
For any further assistance with this please contact our Eagle Support Team;
P: (03) 9016 0444 E: support@eaglesoftware.com.au