Eagle Software

Sending bulk SMS through the send SMS popup allows you to utilise several key features of the SMS popup for these communications including:

Adding associations (the communication will show on each activity feed of each association)

Using merge field tags from both the contact and associated records

Schedule a follow up task in the same action

- Loading an SMS template
- Adding associations (the communication will show on each activity feed of each association)
- Using merge field tags from both the contact and associated records
- Schedule a follow up task in the same action

Differences between bulk SMS through the popup and a bulk SMS campaign

Sending bulk SMS through the send SMS popup is slightly different to an SMS campaign:

There is no campaign report, however you can see SMS that have been sent and delivered on the contact activity feed like you would for any other SMS

Unless you view the contacts first on the contacts screen, you can't exclude recipients

There is a maximum of 100 SMS recipients per SMS and we recommend using it for targeted communications only (bulk SMS campaigns do not have a limit)

Bulk SMS sent through the send SMS popup are subject to contact subscriber settings as a normal bulk SMS campaign. Whereas Subscriber settings do not apply for a singular SMS sent through the send SMS popup.

- There is no campaign report, however you can see SMS that have been sent and delivered on the contact activity feed like you would for any other SMS
- Unless you view the contacts first on the contacts screen, you can't exclude recipients
- There is a maximum of 100 SMS recipients per SMS and we recommend using it for targeted communications only (bulk SMS campaigns do not have a limit)
- Bulk SMS sent through the send SMS popup are subject to contact subscriber settings as a normal bulk SMS campaign. Whereas Subscriber settings do not apply for a singular SMS sent through the send SMS popup.