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Learn How to Send Emails Using Your Connected Email Account
Learn How to Send Emails Using Your Connected Email Account

Discover how to send emails through Eagle, which enables you to use your own mail server and view them in your email outbox or sent items.

Justin Tilley avatar
Written by Justin Tilley
Updated over a year ago

How It Works

When you send an email to someone using Eagle (e.g., from the contact record), it's sent through Eagle servers by default. However, this feature allows you to send the email through your own mail server instead.

The benefits of sending emails through your own mail server

Here are some reasons why you might want to use this feature:

  • Sent emails will appear in your email outbox or sent items, just as if you had sent them directly from your regular email client (e.g., Outlook)

  • In case an email is undeliverable (e.g., due to a misspelled email address), your own mail server will send you a notification email to your inbox

  • Since the email is sent directly from your own mail server, there is a lower chance of it being filtered by the recipient's mail server

Note: Emails sent through your connected account won't have email tracking for status, opens, and clicks.

The kinds of emails you are able to send through your mail server

  • Emails that you personally send through Eagle or the Eagle mobile app

  • Emails that are sent on your behalf via an Eagle automation

Please be aware that there is a daily limit of 700 emails that can be sent through your mail server. Once this limit is reached, any further emails you send from within Eagle will be sent from the Eagle servers instead.

Note: Bulk email campaigns will always send through Eagle bulk email servers.
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How To Set It Up

Before beginning, make sure that you have set up email sync if you haven't already: https://eaglesoftware.help/en/articles/2717088-how-to-setup-email-to-eagle-sync

  1. Click on the 'Settings' button in the top right corner of the screen.

  2. In the left-hand menu, select 'Integrations.'

  3. Scroll down until you see 'Email and Calendar Sync' and click 'Manage.'

  4. Select the 'Email I Send' tab.

  5. To set up Email Sync for the emails you send through Eagle, click 'Enable' for 'Send Emails From My Connected Account.'

  6. To set up Email Sync for emails that are sent automatically through Eagle's automations, click 'Enable' for 'Send Automation Emails From My Connected Account.'

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